Hudson Utilities Wastewater System
10130 Scenic Dr. • Port Richey, FL 34668
Toll Free Office: (877) 233-0101
Fax: (803) 699-6925
Monday - Friday 8:30AM - 4:30PM
Answering Services is available for after hours and emergencies.
1713 Woodcreek Farms Rd. • Elgin, S.C. 29045
HOW TO PAY
IN PERSON PAYMENTS
Visit our office Monday – Friday 8:30 AM – 4:30 PM or the after hours drop box located at 10130 Scenic Drive, Port Richey, Florida 34668. We accept most payment methods except American Express.
We offer automatic bank draft from your checking account. The account will be drafted on the due date for the amount that is due on the account. If you would like to sign up, fill out the Automatic Draft Form and return it to our office with a voided check. You can mail the form and check to us or return it in person to our office at 1713 Woodcreek Farms Road, Elgin, SC 29045. It takes one billing cycle for the draft to take effect.
Mail payments to:
1713 Woodcreek Farms Road
Elgin, SC 29045
Make sure to make checks payable to NI FLORIDA, LLC - HUDSON, include your complete 13-digit account number on the check, and include the remittance coupon with the amount of the payment. The enclosed envelope with return address has a printed barcode specific to the South Carolina address. This cannot be marked/crossed out and replaced with the local Florida address. This will cause a delay with your payment arriving on a timely manner with the possibility of incurring late fees or notices.
Go to our website at www.niamerica.com. For first time users, please see the registration instructions to set up your account.
BILLPAY SERVICE THROUGH YOUR BANK
If you make payments through your bank’s billpay service, please make sure the payee is NI FLORIDA, LLC - HUDSON and that your 13-digit account number and service address are accurate on the payment. Incorrect information will delay processing of your payment. Allow 7-10 business days for your payment to be processed.
- If you are paying multiple accounts with the same check, it is important that you send a remittance coupon for each account you are paying with any differences in the amount due and the amount paid noted on the remittance coupons.
- Please do NOT send any correspondence regarding address changes, questions about your account and/or bill, customer service issues, etc. with your payment. All customer service inquiries should be addressed by calling our customer service office at 877-233-0101 from 8:30 AM to 4:30 PM M-F or by sending an email to firstname.lastname@example.org.
- Payments must be received on or before the due date to avoid a late fee.
Customer Service FAQ’s
In order to set up new service, a New Customer Form will need to be filled out. Forms can be emailed, mailed or faxed. We do require a copy of the Closing Statement/Lease Agreement, a Driver’s License or a State Issued Identification card. Mail the form back to us along with all supporting documents and payment either by check or money order. You may also complete the paperwork in our local office. The application fee is currently $118.00 ($91.00 Deposit/$27.00 Transfer Fee) which is subject to change. Application fee can only be paid in the form of a check or money order at the time application is completed.
You may mail in your payment, pay in our office, leave a check or money order in our drop box or pay online. We accept all forms of payment except American Express. Our online web address is www.niamerica.com. We can email you instructions to register your account to pay online, or you may call us and we can walk you through the process. *If your services have been disconnected, you will be required to pay by cash, money order or certified funds.
To close your account, you will need to complete a Closed Account Form. We will need to know if you owned the property or if you were leasing it. We would also need to know if the property was sold if you were the owner, and the date you want to close your account. Lastly, we would need your forwarding address, current email address and contact number, so that the final billing statement can be sent to you.
If payment cannot be made by the due date or disconnect date, we can extend the payment date. Any or all fees incurred will be due along with bill. Once the extension is given, payment must be received by that date or service will be disconnected immediately. We no longer disconnect sewer service and are in an agreement with the Water Companies (Hudson Water Works and Pasco County Utilities) to have the water service shut off. If service becomes disconnected, full balance plus reconnection fee is due by 12:00p.m.Monday thru Friday to get service turned on the same day. Payments done after 12:00pm, water service will be turned on the following business day.
Bills with extremely high balances can be set up with a payment arrangement. We require a down payment of at least half of the total balance and the signed Payment Agreement must be returned to our office within 48 hours if the document is emailed. The remaining balance can be billed over a period of up to (6) months depending on the balance. You will be responsible for paying the current bill charges, plus the installment amount as per the payment agreement. If any installment or current payment is missed, utility may terminate service immediately. * This does not apply for recently disconnected services.
The agreement will not be in effect until the down payment and signed agreement has been received in our office. Down payments cannot be split into multiple payments.
Your payment was received, however it was received after our new bill had already printed in our system. The bills print on the first of each month so any payments that post after that date will not be reflected on your bill. I will be happy to advise you what your current balance is on your account.
A New Customer Form will need to be completed which can be emailed, mailed or faxed. We do require a copy of the Warranty Deed, Driver’s License or a State Issued Identification Card. The Copy of the Deed can be found in Pasco County Property Appraiser . Please mail the form back to us along with all supporting documents and payment either by check or money order. You may also complete the paperwork in our local office. The application fee is currently $118.00($91.00 Deposit/$27.00 Transfer Fee) and is subject to change. Application fee can only be paid in the form of a check or money order at the time application is completed.
Currently, we do not charge a fee for our online service. The web address is www.niamerica.com.
We are not set up to take payments over the phone however we can offer you several options to pay your bill. If you are unable to pay in our office, you can pay online, mail in your payment, set up auto draft or pay through online banking with your bank.
In order to set up auto draft on your account, you will need to complete a Draft Enrollment Form and provide a voided check. We can fax or email the form to you. It generally takes about one billing cycle for the draft to begin. You will continue to receive paper statements in the mail, which will reflect the date that the draft will be taken from your account.
You will need to contact our office and advise our customer service staff that you would like to stop the auto draft. The information will be passed on to our billing department. It takes at least ONE billing cycle for the draft to stop.
Our payments are processed daily on the date they are received. With most online banking, the payments are not sent electronically. The bank prints a paper check and then mails the check to us. We recommend scheduling payments at least (10) days before the due date, to allow sufficient time for us to receive the payment. If your bank does electronic payment transfers, it may take up to 3 business days for payment to reflect to the account.
Your payment due date is shown on your bill and there is not a grace period for late payments. The late fee is $5. You can setup Auto Draft or pay online so that your payments are received by the due date and you are not charged a late fee.
We cannot transfer services to a new location within our Service Area. A Close form must be filled out and signed to close the account moving from. In order to set up new service, a New Customer Form will need to be filled out. Forms can be emailed, mailed, or faxed. We do require a copy of the Closing Statement/Lease Agreement, a Driver’s License or a State Issued Identification Card. Mail the Form back to us along with all supporting documents and payment either by check or money order. You may also complete the paperwork in our local office. The application fee is currently $118.00 ($91.00 Deposit/$27.00 Transfer Fee) which is subject to change. Application fee can only be paid in the form of a check or money order at the time application is completed.