HOW TO PAY

IN PERSON PAYMENTS

Visit our offices Monday – Friday 8:30 AM – 4:30 PM or the after hours drop box located at our office. We accept most payment methods except American Express.

South Carolina

1713 Woodcreek Farms Road
Elgin, South Carolina 29045

Make checks payable to your utility (either Palmetto Utilities, Inc. or Palmetto Wastewater Reclamation, LLC).

Florida

10130 Scenic Drive
Port Richey, Florida 34668

Make checks payable to your utility (either Ni Florida, LLC – Hudson or Ni Florida, LLC – Tamiami).

AUTOMATIC DRAFT

We offer automatic bank draft from your checking account. The account will be drafted on the 15th of every month for the amount that is due on the account. If you would like to sign up, fill out the Automatic Draft Form and return it to our office with a voided check. You can mail the form and check to us or return it in person to our office at 1713 Woodcreek Farms Road, Elgin, SC 29045.

MAIL PAYMENTS

Mail payments to:
1713 Woodcreek Farms Road
Elgin, SC 29045

Make sure to include your complete 13-digit account number on the check and include the remittance coupon with the amount of the payment.

ONLINE PAYMENTS

Click on the link for your utility below. For first time users, please see the registration instructions to set up your account.

BILLPAY SERVICE THROUGH YOUR BANK

If you make payments through your bank’s billpay service, please make sure the payee is your utility and that your 13-digit account number and service address are accurate on the payment. Incorrect information will delay processing of your payment. Allow 7-10 business days for your payment to be processed.

OTHER INFORMATION

  • If you are making a payment for more than one company (for example you have a home in the Palmetto Utilities area and one in the Palmetto Wastewater Reclamation area) you will need to send separate checks for each company. We cannot accept checks paying for different companies on the same check. Your check will be returned, therefore your payment will be delayed resulting in late fees, etc.
  • If you are paying multiple accounts with the same check, it is important that you send a remittance coupon for each account you are paying with any differences in the amount due and the amount paid noted on the remittance coupons.
  • Please do NOT send any correspondence regarding address changes, questions about your account and/or bill, customer service issues, etc. with your payment. All customer service inquiries should be addressed by calling our customer service office at 803-699-2422 from 8:30 AM to 4:30 PM M-F or by sending an email to customerservice@niamerica.com.
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